Shipping policy
Shipping Policy
At Oceans Optics, we’re committed to getting your order to you quickly, smoothly, and stress-free. We operate 24/7, including weekends, to ensure your gear is processed and dispatched without delay.
🚚 Free Standard Shipping on orders over $70
This does not include our I Can Sea Club Merchandise T-Shirts.
🔍 Track Your Order
Every order comes with real-time tracking.
Visit our Tracking Page and enter your order number (e.g., #330088) to see where your package is, anytime.
As soon as your order ships, you’ll receive an email with a link to your personalized tracking page so you can follow your mask on its journey to you.
⏱️ Processing & Shipping Times
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Processing Time: Orders are processed within 1–18 hours.
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Dispatch Time: Orders with custom prescription lenses (including differing L/R strengths) are shipped within 48 hours.
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Estimated Delivery (from order date): 3–10 days
Average delivery times by region:
| Region | Average Time |
|---|---|
| United Kingdom | 6 days |
| Europe | 6 days |
| USA | 8 days |
| Canada | 8 days |
Please allow 5–14 days to accommodate customs clearance or courier delays.
🧾 Customs, Duties & Taxes
Customs fees are included in our shipping process.
We are not responsible for any unexpected charges from local customs authorities, though this is rare.
📦 Lost, Damaged, or Delayed Packages
We know your mask can make the difference between an average trip and an unforgettable one. If something goes wrong, we’ve got your back.
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Check your tracking link for the latest updates
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Most couriers provide photo proof of delivery
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If your order is lost, delayed, or arrives damaged — contact us immediately
→ Live Chat or email: info@oceansoptics.com
We’ll bend over backwards to make it right.